Who to contact and when:
For any building‑related issues, your first point of contact is always the Building Manager. The Building Manager is engaged to manage day‑to‑day operations of the building; the Committee is not.
If you feel you are not receiving satisfactory assistance from the Building Manager, or if you have an issue that needs escalation, please submit your concerns in writing to Ernst, who will notify the Committee.
You may also contact the Committee (via Ernst) if you have suggestions for improving the building, or if you need to raise any serious matters that fall outside the Building Manager’s normal daily responsibilities.
Key Contacts
Building Manager
Ryan Hoang
0477 887 785
Working Hours are:
8am-5:30pm Monday to Friday
8am-12pm Saturday.
And contactable 24/7 in case of emergency.
Community Manager
Ernst
Phones: (07) 5519 2900
Email: belvedere@ebcm.com.au
Web portal: https://service.smartercommunities.com.au/property-portal/
Other contacts
Hutchies (Builder): belvedere.aftercare@hutchinsonbuilders.com.au
Note: The initial defect liability period is for 12 months and expired on November 28 2025.
SUPA (Energy Provider): Andrew Gardner, 0404 422 846, andrew.gardner@supaenergy.au
1300 761 390, support@supaenergy.au
This website: Scott Brown (U45), 0438 998 896, scott701@hotmail.com
Social Committee: Paul Williams (U112), 0404 467 148